{"xsrfToken":"26294c024964aa38db59ef4b14f2beb24f1b6bf8_lout","branding":{"id":"6","key":"sand","name":"Tempo Customer Support","portalBaseUrl":"/servicedesk/customer/portal/6"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8ea94144-ec60-4924-8333-e0038fc997d2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYmM1NDUzYS0xYmQ2LTQ5MjctOWUyNi1hOThhMzY2MzM0YmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhlYTk0MTQ0LWVjNjAtNDkyNC04MzMzLWUwMDM4ZmM5OTdkMiI6WyJyZWFkIl19LCJleHAiOjE3MzA1ODI1MDIsIm5iZiI6MTczMDU4MTkwMn0.19uONyf3nerKkIvOXQQKLZeuAM8YGz3lAQKRoFeoRf8&client=bbc5453a-1bd6-4927-9e26-a98a366334bc&mode=fit","logoId":"8ea94144-ec60-4924-8333-e0038fc997d2","isLogoAvailable":true,"helpCenterTitle":"Welcome to Tempo Help Center","sharedPortalName":"Tempo Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"is-IS":{"localeDisplayName":"Icelandic (Iceland)"},"en-US":{"helpCenterTitle":"Welcome to Tempo Help 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href=\"https://www.tempo.io/sla\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"blue\">More information on the scope and SLA for Tempo Support</font></a></p>\n<p>To check the status of our cloud apps please visit: <a href=\"https://status.tempo.io\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Tempo:<font color=\"blue\"> status page</font> </a> <a href=\"https://structure.statuspage.io\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Structure:<font color=\"blue\"> status page</font></a> <a href=\"https://oldstreetsolutions.statuspage.io\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Custom Charts:<font color=\"blue\"> status page</font></a></p>","portalBaseUrl":"/servicedesk/customer/portal/6","onlyPortal":false,"reqTypes":[{"id":"165","name":"Assistance Migrating from Server/DC to Cloud","descriptionHtml":"<p><b>For the Tempo Products Suite</b><br> You can find our migration guide <a href=\"https://www.tempo.io/server-migration-guide\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"blue\">here</font></a><br> Product Comparison <a href=\"https://www.tempo.io/tempo-server-to-cloud-product-comparison?hsLang=en\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"blue\">here</font></a><br> JCMA (Jira Cloud Migration Assistant) documentation <a href=\"https://help.tempo.io/cloud/en/tempo-server-migration-guide/server-to-cloud-migration-assistant-app.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"blue\">here</font></a> <br> And a video tutorial <a href=\"https://www.youtube.com/watch?v=JdSXfQlHVq0\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"blue\">here</font></a></p>\n<p><b>For the Structure Products Suite</b><br> You can find our migration guide <a href=\"https://wiki.almworks.com/pages/viewpage.action?pageId=171049368\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"blue\">here</font></a><br> Product Comparison <a href=\"https://wiki.almworks.com/documentation/structure/future-dc/data-center-and-server/feature-comparison-data-center-and-cloud-173313476.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"blue\">here</font></a><br> JCMA (Jira Cloud Migration Assistant) documentation <a href=\"https://wiki.almworks.com/documentation/structure/future-dc/data-center-and-server/migrating-to-cloud-using-the-jira-cloud-migration-assistant-130884948.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"blue\">here</font></a> <br> And a video tutorial <a href=\"https://www.youtube.com/watch?v=zTIKKwj2agc\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"blue\">here</font></a></p>","callToAction":"Assistance Migrating from Server/DC to Cloud","introHtml":"<p>Do you need help planning, executing or troubleshooting a migration from on-prem to cloud?</p>","icon":11085,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11085","groups":[1095],"key":""},{"id":"90","name":"Become a Tempo Partner","descriptionHtml":"<p>Please use the form in this page: <a href=\"https://partner.tempo.io/prm/English/s/applicant\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://partner.tempo.io/prm/English/s/applicant</a></p>","callToAction":"Become a Tempo Partner","introHtml":"<p>Please complete a request in this page: <a href=\"https://partner.tempo.io/prm/English/s/applicant\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://partner.tempo.io/prm/English/s/applicant</a></p>","icon":10945,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10945","groups":[29],"key":""},{"id":"1402","name":"Budgets","descriptionHtml":"","callToAction":"Budgets","introHtml":"<p>Ask general questions about our product Budgets</p>","icon":12193,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12193","groups":[1097],"key":""},{"id":"1325","name":"Capacity Insights - Open Beta","descriptionHtml":"","callToAction":"Capacity Insights - Open Beta","introHtml":"<p>Ask general questions about our product Capacity Insights</p>","icon":12194,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12194","groups":[1065],"key":""},{"id":"1400","name":"Capacity Planner (formerly called Planner)","descriptionHtml":"","callToAction":"Capacity Planner (formerly called Planner)","introHtml":"<p>Ask general questions about our product Capacity Planner (formerly called Planner)</p>","icon":12195,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12195","groups":[1096],"key":""},{"id":"1397","name":"Colors for Jira","descriptionHtml":"","callToAction":"Colors for Jira","introHtml":"<p>Ask general questions about our product Colors for Jira</p>","icon":12196,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12196","groups":[1051],"key":""},{"id":"1398","name":"Custom Charts for Confluence","descriptionHtml":"","callToAction":"Custom Charts for Confluence","introHtml":"<p>Ask general questions about our product Custom Charts for Confluence</p>","icon":12197,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12197","groups":[1065],"key":""},{"id":"1327","name":"Custom Charts for 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(formerly called Structure.Gantt)</p>","icon":12200,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12200","groups":[1051],"key":""},{"id":"1399","name":"Idea Manager for Strategic Roadmaps (formerly called FIM)","descriptionHtml":"","callToAction":"Idea Manager for Strategic Roadmaps (formerly called FIM)","introHtml":"<p>Ask general questions about our product Idea Manager for Strategic Roadmaps (formerly called FIM)</p>","icon":12201,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12201","groups":[1063],"key":""},{"id":"131","name":"Legal, privacy policy, licensing or billing","descriptionHtml":"","callToAction":"Legal, privacy policy, licensing or billing","introHtml":"<p>Our legal and privacy policies can be found <a href=\"https://www.tempo.io/legal\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a></p>","icon":10919,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10919","groups":[18],"key":""},{"id":"91","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"<p>Do you want us to participate in a demo meeting with you and your Customer, and help you pitch Tempo or other sales support? Or do you have a general question? Raise a ticket here, and we'll help you out.</p>","icon":10937,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10937","groups":[29],"key":""},{"id":"1391","name":"Portfolio Manager Classic (formerly called LiquidPlanner X)","descriptionHtml":"","callToAction":"Portfolio Manager Classic (formerly called LiquidPlanner X)","introHtml":"<p>Ask general questions about our product Portfolio Manager Classic (formerly called LiquidPlanner X)</p>","icon":12202,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12202","groups":[1051],"key":""},{"id":"1264","name":"Portfolio Manager New (formerly called LiquidPlanner N)","descriptionHtml":"","callToAction":"Portfolio Manager New (formerly called LiquidPlanner N)","introHtml":"<p>Ask general questions about our product Portfolio Manager New (formerly called LiquidPlanner N)</p>","icon":12202,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12202","groups":[1051],"key":""},{"id":"84","name":"Request Promotional Code for Partner internal use only or Customer","descriptionHtml":"","callToAction":"Request Promotional Code for Partner internal use only or Customer","introHtml":"<p>All tempo Partners are entitled to free Tempo licenses for internal use and Demo purposes. Please fill out a request and we will send you the codes.</p>","icon":10943,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10943","groups":[29],"key":""},{"id":"129","name":"Request to unenroll from TempoLab","descriptionHtml":"","callToAction":"Request to unenroll from TempoLab","introHtml":"<p>Complete this form to unenroll from TempoLab</p>","icon":10900,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10900","groups":[38],"key":""},{"id":"62","name":"Sign Up to TempoLab / Update Registration","descriptionHtml":"<p><font color=\"red\">Please review the general rules of engagement </font><a href=\"https://tempo-io.atlassian.net/wiki/spaces/THC/pages/1451720822/Tempo+Early+Access+Program+-+Tempo+Cloud\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a></p>","callToAction":"Sign Up to TempoLab / Update Registration","introHtml":"<p>Complete this form to request access to TempoLab</p>","icon":10900,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10900","groups":[38],"key":""},{"id":"1263","name":"Strategic Roadmaps (formerly called Roadmunk)","descriptionHtml":"","callToAction":"Strategic Roadmaps (formerly called Roadmunk)","introHtml":"<p>Ask general questions about our product Strategic Roadmaps (formerly called Roadmunk)</p>","icon":12203,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12203","groups":[1063],"key":""},{"id":"1392","name":"Structure Bundle","descriptionHtml":"","callToAction":"Structure Bundle","introHtml":"<p>Ask general questions about our product Structure Bundle</p>","icon":12204,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12204","groups":[1051],"key":""},{"id":"1393","name":"Structure Deliver","descriptionHtml":"","callToAction":"Structure Deliver","introHtml":"<p>Ask general questions about our product Structure Deliver</p>","icon":12205,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12205","groups":[1051],"key":""},{"id":"1396","name":"Structure Innovations","descriptionHtml":"","callToAction":"Structure Innovations","introHtml":"<p>Ask general questions about Structure Innovations</p>","icon":12212,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12212","groups":[1051],"key":""},{"id":"1394","name":"Structure Pages","descriptionHtml":"","callToAction":"Structure Pages","introHtml":"<p>Ask general questions about our product Structure Pages</p>","icon":12206,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12206","groups":[1051],"key":""},{"id":"45","name":"Structure PPM","descriptionHtml":"","callToAction":"Structure PPM","introHtml":"<p>Ask general questions about our product Structure PPM (formerly called Structure)</p>","icon":12211,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12211","groups":[1051],"key":""},{"id":"1395","name":"Structure Testy","descriptionHtml":"","callToAction":"Structure Testy","introHtml":"<p>Ask general questions about our product Structure Testy</p>","icon":12207,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12207","groups":[1051],"key":""},{"id":"100","name":"Time Tracker (formerly called Timesheet Report & Gadgets)","descriptionHtml":"<p>Ask a general question about our Prime Timesheet products.</p>","callToAction":"Time Tracker (formerly called Timesheet Report & Gadgets)","introHtml":"<p>Ask general questions about our product Time Tracker (formerly called Timesheet Report & Gadgets)</p>","icon":12208,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12208","groups":[16],"key":""},{"id":"1403","name":"Time Tracker Lite (formerly called Time Reports)","descriptionHtml":"","callToAction":"Time Tracker Lite (formerly called Time Reports)","introHtml":"<p>Ask general questions about our product Time Tracker Lite (formerly called Time Reports)</p>","icon":12209,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12209","groups":[16],"key":""},{"id":"1324","name":"Timesheets","descriptionHtml":"","callToAction":"Timesheets","introHtml":"<p>Ask general questions about our product Timesheets</p>","icon":12210,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12210","groups":[16],"key":""},{"id":"1218","name":"(EARLY ACCESS ONLY) I need help with Capacity by Tempo","descriptionHtml":"","callToAction":"(EARLY ACCESS ONLY) I need help with Capacity by Tempo","introHtml":"<p>Ask a general question about Capacity by Tempo</p>","icon":10925,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10925","groups":[],"key":""},{"id":"154","name":"(TEMPO LAB EARLY ACCESS ONLY) Questions about Time by Tempo","descriptionHtml":"<p><font color=\"red\">This option is only for TEMPO LAB members testing the unreleased Time by Tempo product</font></p>","callToAction":"(TEMPO LAB EARLY ACCESS ONLY) Questions about Time by Tempo","introHtml":"<p>Ask a general question about Time by Tempo</p>","icon":11086,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11086","groups":[],"key":""},{"id":"155","name":"(TEMPO LAB EARLY ACCESS ONLY) Report a bug in the Time by Tempo product","descriptionHtml":"<p><font color=\"red\">This option is only for TEMPO LAB members testing the unreleased Time by Tempo product</font></p>","callToAction":"(TEMPO LAB EARLY ACCESS ONLY) Report a bug in the Time by Tempo product","introHtml":"<p>Let us know if something's not working as it should.</p>","icon":10910,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10910","groups":[],"key":""},{"id":"1385","name":"AMP review placeholder","descriptionHtml":"","callToAction":"AMP review placeholder","introHtml":"<p>Alpha Serve AMP review placeholder tickets</p>","icon":12126,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12126","groups":[],"key":""},{"id":"57","name":"Beta","descriptionHtml":"","callToAction":"Beta","introHtml":"<p>If you're participating in our Beta program and you have a question or feedback, or you would like to report a bug, please click here</p>","icon":10532,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"92","name":"Considering purchasing Tempo for Zendesk?","descriptionHtml":"","callToAction":"Considering purchasing Tempo for Zendesk?","introHtml":"<p>Get in contact with a Tempo Solutions Architect to discuss how Tempo can meet your needs, setting up for specific use cases, pricing etc.</p>","icon":10915,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10915","groups":[],"key":""},{"id":"58","name":"Considering purchasing Tempo?","descriptionHtml":"","callToAction":"Considering purchasing Tempo?","introHtml":"<p>Get in contact with a Tempo Solutions Architect to discuss how Tempo can meet your needs, setting up specific use cases, pricing, etc.</p>","icon":10915,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10915","groups":[],"key":""},{"id":"36","name":"Email","descriptionHtml":"","callToAction":"Email","introHtml":"<p>Catching any email request that comes in.</p>","icon":10932,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10932","groups":[],"key":""},{"id":"1261","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>This request type is used for for Emailed Requests</p>","icon":11077,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11077","groups":[],"key":""},{"id":"85","name":"Feeback for the Training Portal","descriptionHtml":"","callToAction":"Feeback for the Training Portal","introHtml":"<p>We welcome all feedback for our training portal.</p>","icon":10914,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10914","groups":[],"key":""},{"id":"40","name":"Feedback on Cloud products","descriptionHtml":"","callToAction":"Feedback on Cloud products","introHtml":"<p>We love hearing from you! Let us know how we can improve our Cloud products.</p>","icon":10945,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10945","groups":[],"key":""},{"id":"59","name":"Feedback on Data Center products","descriptionHtml":"","callToAction":"Feedback on Data Center products","introHtml":"<p>We love hearing from you! Let us know how we can improve our Data Center products.</p>","icon":10945,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10945","groups":[],"key":""},{"id":"38","name":"Feedback on Server products","descriptionHtml":"","callToAction":"Feedback on Server products","introHtml":"<p>We love hearing from you! 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