Jira Service Management

{"xsrfToken":"abaf25ec80f2867fd52ff0f231026f02690b4e52_lout","branding":{"id":"6","key":"sand","name":"Tempo Customer Support","portalBaseUrl":"/servicedesk/customer/portal/6"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8ea94144-ec60-4924-8333-e0038fc997d2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYmM1NDUzYS0xYmQ2LTQ5MjctOWUyNi1hOThhMzY2MzM0YmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhlYTk0MTQ0LWVjNjAtNDkyNC04MzMzLWUwMDM4ZmM5OTdkMiI6WyJyZWFkIl19LCJleHAiOjE3MzA4NDg4MzUsIm5iZiI6MTczMDg0ODIzNX0.2ZqI05gHEp1eBB9ygCN7pWZKy5LHcRSzJemm7wVfXuM&client=bbc5453a-1bd6-4927-9e26-a98a366334bc&mode=fit","logoId":"8ea94144-ec60-4924-8333-e0038fc997d2","isLogoAvailable":true,"helpCenterTitle":"Welcome to Tempo Help Center","sharedPortalName":"Tempo Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"is-IS":{"localeDisplayName":"Icelandic (Iceland)"},"en-US":{"helpCenterTitle":"Welcome to Tempo Help 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href=\"https://www.tempo.io/sla\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">More information on the scope and SLA for Tempo Support</a>\nTo check the status of our cloud apps please visit: <a href=\"https://status.tempo.io\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Tempo: status page </a> <a href=\"https://structure.statuspage.io\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Structure: status page</a> <a href=\"https://oldstreetsolutions.statuspage.io\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Custom Charts: status page</a>","portalBaseUrl":"/servicedesk/customer/portal/6","onlyPortal":false,"reqTypes":[{"id":"165","name":"Assistance Migrating from Server/DC to Cloud","descriptionHtml":"For the Tempo Products Suite You can find our migration guide <a href=\"https://www.tempo.io/server-migration-guide\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a> Product Comparison <a href=\"https://www.tempo.io/tempo-server-to-cloud-product-comparison?hsLang=en\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a> JCMA (Jira Cloud Migration Assistant) documentation <a href=\"https://help.tempo.io/cloud/en/tempo-server-migration-guide/server-to-cloud-migration-assistant-app.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a> And a video tutorial <a href=\"https://www.youtube.com/watch?v=JdSXfQlHVq0\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a>\nFor the Structure Products Suite You can find our migration guide <a href=\"https://wiki.almworks.com/pages/viewpage.action?pageId=171049368\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a> Product Comparison <a href=\"https://wiki.almworks.com/documentation/structure/future-dc/data-center-and-server/feature-comparison-data-center-and-cloud-173313476.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a> JCMA (Jira Cloud Migration Assistant) documentation <a href=\"https://wiki.almworks.com/documentation/structure/future-dc/data-center-and-server/migrating-to-cloud-using-the-jira-cloud-migration-assistant-130884948.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a> And a video tutorial <a href=\"https://www.youtube.com/watch?v=zTIKKwj2agc\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a>","callToAction":"Assistance Migrating from Server/DC to Cloud","introHtml":"Do you need help planning, executing or troubleshooting a migration from on-prem to cloud?","icon":11085,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11085","groups":[1095],"key":""},{"id":"90","name":"Become a Tempo Partner","descriptionHtml":"Please use the form in this page: <a href=\"https://partner.tempo.io/prm/English/s/applicant\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://partner.tempo.io/prm/English/s/applicant</a>","callToAction":"Become a Tempo Partner","introHtml":"Please complete a request in this page: <a href=\"https://partner.tempo.io/prm/English/s/applicant\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://partner.tempo.io/prm/English/s/applicant</a>","icon":10945,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10945","groups":[29],"key":""},{"id":"1402","name":"Budgets","descriptionHtml":"","callToAction":"Budgets","introHtml":"Ask general questions about our product Budgets","icon":12193,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12193","groups":[1097],"key":""},{"id":"1325","name":"Capacity Insights - Open Beta","descriptionHtml":"","callToAction":"Capacity Insights - Open Beta","introHtml":"Ask general questions about our product Capacity Insights","icon":12194,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12194","groups":[1065],"key":""},{"id":"1400","name":"Capacity Planner (formerly called Planner)","descriptionHtml":"","callToAction":"Capacity Planner (formerly called Planner)","introHtml":"Ask general questions about our product Capacity Planner (formerly called Planner)","icon":12195,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12195","groups":[1096],"key":""},{"id":"1397","name":"Colors for Jira","descriptionHtml":"","callToAction":"Colors for Jira","introHtml":"Ask general questions about our product Colors for Jira","icon":12196,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12196","groups":[1051],"key":""},{"id":"1398","name":"Custom Charts for Confluence","descriptionHtml":"","callToAction":"Custom Charts for Confluence","introHtml":"Ask general questions about our product Custom Charts for Confluence","icon":12197,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12197","groups":[1065],"key":""},{"id":"1327","name":"Custom Charts for Jira","descriptionHtml":"","callToAction":"Custom Charts for Jira","introHtml":"Ask general questions about our product Custom Charts for Jira","icon":12198,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12198","groups":[1065],"key":""},{"id":"1401","name":"Financial Manager for Timesheets (formerly called Cost Tracker)","descriptionHtml":"","callToAction":"Financial 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Roadmaps (formerly called FIM)","icon":12201,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12201","groups":[1063],"key":""},{"id":"131","name":"Legal, privacy policy, licensing or billing","descriptionHtml":"","callToAction":"Legal, privacy policy, licensing or billing","introHtml":"Our legal and privacy policies can be found <a href=\"https://www.tempo.io/legal\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a>","icon":10919,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10919","groups":[18],"key":""},{"id":"91","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"Do you want us to participate in a demo meeting with you and your Customer, and help you pitch Tempo or other sales support? Or do you have a general question? Raise a ticket here, and we'll help you out.","icon":10937,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10937","groups":[29],"key":""},{"id":"1391","name":"Portfolio Manager Classic (formerly called LiquidPlanner X)","descriptionHtml":"","callToAction":"Portfolio Manager Classic (formerly called LiquidPlanner X)","introHtml":"Ask general questions about our product Portfolio Manager Classic (formerly called LiquidPlanner X)","icon":12202,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12202","groups":[1051],"key":""},{"id":"1264","name":"Portfolio Manager New (formerly called LiquidPlanner N)","descriptionHtml":"","callToAction":"Portfolio Manager New (formerly called LiquidPlanner N)","introHtml":"Ask general questions about our product Portfolio Manager New (formerly called LiquidPlanner N)","icon":12202,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12202","groups":[1051],"key":""},{"id":"84","name":"Request Promotional Code for Partner internal use only or Customer","descriptionHtml":"","callToAction":"Request Promotional Code for Partner internal use only or Customer","introHtml":"All tempo Partners are entitled to free Tempo licenses for internal use and Demo purposes. Please fill out a request and we will send you the codes.","icon":10943,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10943","groups":[29],"key":""},{"id":"129","name":"Request to unenroll from TempoLab","descriptionHtml":"","callToAction":"Request to unenroll from TempoLab","introHtml":"Complete this form to unenroll from TempoLab","icon":10900,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10900","groups":[38],"key":""},{"id":"62","name":"Sign Up to TempoLab / Update Registration","descriptionHtml":"Please review the general rules of engagement <a href=\"https://tempo-io.atlassian.net/wiki/spaces/THC/pages/1451720822/Tempo+Early+Access+Program+-+Tempo+Cloud\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a>","callToAction":"Sign Up to TempoLab / Update Registration","introHtml":"Complete this form to request access to TempoLab","icon":10900,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10900","groups":[38],"key":""},{"id":"1263","name":"Strategic Roadmaps (formerly called Roadmunk)","descriptionHtml":"","callToAction":"Strategic Roadmaps (formerly called Roadmunk)","introHtml":"Ask general questions about our product Strategic Roadmaps (formerly called Roadmunk)","icon":12203,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12203","groups":[1063],"key":""},{"id":"1392","name":"Structure Bundle","descriptionHtml":"","callToAction":"Structure Bundle","introHtml":"Ask general questions about our product Structure Bundle","icon":12204,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12204","groups":[1051],"key":""},{"id":"1393","name":"Structure Deliver","descriptionHtml":"","callToAction":"Structure Deliver","introHtml":"Ask general questions about our product Structure Deliver","icon":12205,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12205","groups":[1051],"key":""},{"id":"1396","name":"Structure Innovations","descriptionHtml":"","callToAction":"Structure Innovations","introHtml":"Ask general questions about Structure Innovations","icon":12212,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12212","groups":[1051],"key":""},{"id":"1394","name":"Structure Pages","descriptionHtml":"","callToAction":"Structure Pages","introHtml":"Ask general questions about our product Structure Pages","icon":12206,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12206","groups":[1051],"key":""},{"id":"45","name":"Structure PPM","descriptionHtml":"","callToAction":"Structure PPM","introHtml":"Ask general questions about our product Structure PPM (formerly called Structure)","icon":12211,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12211","groups":[1051],"key":""},{"id":"1395","name":"Structure Testy","descriptionHtml":"","callToAction":"Structure Testy","introHtml":"Ask general questions about our product Structure Testy","icon":12207,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12207","groups":[1051],"key":""},{"id":"100","name":"Time Tracker (formerly called Timesheet Report & Gadgets)","descriptionHtml":"Ask a general question about our Prime Timesheet products.","callToAction":"Time Tracker (formerly called Timesheet Report & Gadgets)","introHtml":"Ask general questions about our product Time Tracker (formerly called Timesheet Report & Gadgets)","icon":12208,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12208","groups":[16],"key":""},{"id":"1403","name":"Time Tracker Lite (formerly called Time Reports)","descriptionHtml":"","callToAction":"Time Tracker Lite (formerly called Time Reports)","introHtml":"Ask general questions about our product Time Tracker Lite (formerly called Time Reports)","icon":12209,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12209","groups":[16],"key":""},{"id":"1324","name":"Timesheets","descriptionHtml":"","callToAction":"Timesheets","introHtml":"Ask general questions about our product Timesheets","icon":12210,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12210","groups":[16],"key":""},{"id":"1218","name":"(EARLY ACCESS ONLY) I need help with Capacity by Tempo","descriptionHtml":"","callToAction":"(EARLY ACCESS ONLY) I need help with Capacity by Tempo","introHtml":"Ask a general question about Capacity by Tempo","icon":10925,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10925","groups":[],"key":""},{"id":"154","name":"(TEMPO LAB EARLY ACCESS ONLY) Questions about Time by Tempo","descriptionHtml":"This option is only for TEMPO LAB members testing the unreleased Time by Tempo product","callToAction":"(TEMPO LAB EARLY ACCESS ONLY) Questions about Time by Tempo","introHtml":"Ask a general question about Time by Tempo","icon":11086,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11086","groups":[],"key":""},{"id":"155","name":"(TEMPO LAB EARLY ACCESS ONLY) Report a bug in the Time by Tempo product","descriptionHtml":"This option is only for TEMPO LAB members testing the unreleased Time by Tempo product","callToAction":"(TEMPO LAB EARLY ACCESS ONLY) Report a bug in the Time by Tempo product","introHtml":"Let us know if something's not working as it should.","icon":10910,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10910","groups":[],"key":""},{"id":"1385","name":"AMP review placeholder","descriptionHtml":"","callToAction":"AMP review placeholder","introHtml":"Alpha Serve AMP review placeholder tickets","icon":12126,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12126","groups":[],"key":""},{"id":"57","name":"Beta","descriptionHtml":"","callToAction":"Beta","introHtml":"If you're participating in our Beta program and you have a question or feedback, or you would like to report a bug, please click here","icon":10532,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"92","name":"Considering purchasing Tempo for Zendesk?","descriptionHtml":"","callToAction":"Considering purchasing Tempo for Zendesk?","introHtml":"Get in contact with a Tempo Solutions Architect to discuss how Tempo can meet your needs, setting up for specific use cases, pricing etc.","icon":10915,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10915","groups":[],"key":""},{"id":"58","name":"Considering purchasing Tempo?","descriptionHtml":"","callToAction":"Considering purchasing Tempo?","introHtml":"Get in contact with a Tempo Solutions Architect to discuss how Tempo can meet your needs, setting up specific use cases, pricing, etc.","icon":10915,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10915","groups":[],"key":""},{"id":"36","name":"Email","descriptionHtml":"","callToAction":"Email","introHtml":"Catching any email request that comes in.","icon":10932,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10932","groups":[],"key":""},{"id":"1261","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"This request type is used for for Emailed Requests","icon":11077,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11077","groups":[],"key":""},{"id":"85","name":"Feeback for the Training Portal","descriptionHtml":"","callToAction":"Feeback for the Training Portal","introHtml":"We welcome all feedback for our training portal.","icon":10914,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10914","groups":[],"key":""},{"id":"40","name":"Feedback on Cloud products","descriptionHtml":"","callToAction":"Feedback on Cloud products","introHtml":"We love hearing from you! Let us know how we can improve our Cloud products.","icon":10945,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10945","groups":[],"key":""},{"id":"59","name":"Feedback on Data Center products","descriptionHtml":"","callToAction":"Feedback on Data Center products","introHtml":"We love hearing from you! Let us know how we can improve our Data Center products.","icon":10945,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10945","groups":[],"key":""},{"id":"38","name":"Feedback on Server products","descriptionHtml":"","callToAction":"Feedback on Server products","introHtml":"We love hearing from you! Let us know how we can improve our Server products","icon":10945,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10945","groups":[],"key":""},{"id":"87","name":"Feedback on Tempo for Zendesk","descriptionHtml":"","callToAction":"Feedback on Tempo for Zendesk","introHtml":"We love hearing from you! Let us know how we can improve our Zendesk products.","icon":10945,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10945","groups":[],"key":""},{"id":"47","name":"Have a general question?","descriptionHtml":"","callToAction":"Have a general question?","introHtml":"If your comment or question doesn't fit into the categories provided, please click here to get in touch with us","icon":10945,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10945","groups":[],"key":""},{"id":"1260","name":"I need help with the product (LiquidPlanner)","descriptionHtml":"","callToAction":"I need help with the product (LiquidPlanner)","introHtml":"Ask a general question about our products","icon":11086,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11086","groups":[],"key":""},{"id":"1389","name":"I need help with the product - AENSEN","descriptionHtml":"","callToAction":"I need help with the product - AENSEN","introHtml":"Ask a general question about our products","icon":10925,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10925","groups":[],"key":""},{"id":"1326","name":"I need help with the Structure Products Suite","descriptionHtml":"","callToAction":"I need help with the Structure Products Suite","introHtml":"Ask a general question about our Structure PPM, Gantt Charts (Structure.Gantt), Structure Deliver, Structure Pages, Structure Testy and Colors for Jira products","icon":10925,"iconUrl":"https://tempo-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10925","groups":[],"key":""},{"id":"81","name":"Partner Resources Access","descriptionHtml":"","callToAction":"Partner Resources Access","introHtml":"All Tempo Partners are granted access to our Partner Resources Space. 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