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In the Professional Service Industry it is very common to deal with negotiated time buckets between the service provider and his customer. The Service provider needs to make sure to deliver the content but also needs to make sure to not extend the time budget agreed on. You (or your service manager) want to get notified when the time spent has reached a certain threshold (e.g. 75 or 90% of the negotiated budget)? . By leveraging Tempo Accounts and Automation for Jira you could achieve that and we show you how. The tutorial is guiding you through one scenario but you want or need to adapt according to your needs.
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Now we have gathered all the info through this automation. We need to get the Account Lead’s email address(es) to send out notification with the variable {{AccountLead}} by using this Jira REST API. Please use Jira API Token in this case.
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https://cops.atlassian.net/rest/api/3/user?accountId={{AccountLead}} |
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