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On a Paid Plan the license limit is the number of licenses you have purchased for the Organization. Paid Plans are ESSENTIALS, PROFESSIONAL and ULTIMATE.

If you’re on the FREE Plan, the limit is 3 licenses, and for an ULTIMATE Trial there are 50 licenses allocated.

When you reach a limit you’ll be presented with a pop up recommending that you add licenses, upgrade or talk to a product advisor.

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Org Admin access is needed in order to change billing terms, upgrade plans or add licenses. Click the orange Administration button at the bottom of the pop up and jump to Administration to purchase licenses.

When you reach Administration, select Manage Account and click the button that says Add Licenses.

If you are purchasing for the first time, when you reach Administrationyou’ll see an orange button that says Upgrade Account. Go there to make your purchase.

If you aren’t an Org Admin, close the pop up and contact one of your Admins for help.

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Workspace Memberships at the bottom of the User Profile lists all the workspaces in your Organization. Use the buttons to Disconnect the User, Connect them to a previous workspace or Invite them to another one.

Org Admins are members of every workspace in your Organization. They can’t be disconnected until their access level is revoked by unchecking the Org Admin box.

Disconnecting someone from all the Workspaces they have access to disconnects them from the Organization and frees up a license. Their profile moves to the Disconnected view.