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We need to do some legal process to get a snapshot of your data
We will send you the encrypted data file
We will have to manually disable/decommission the old client key & instance url configuration within our system, which will render your old Tempo data unusable. (Tempo data includes Accounts, Teams, Worklogs, Timesheet approvals, configuration, workload and holiday schemes, etc..)
You will have to re-install Tempo and start from fresh.
You will have to upload the old data onto your new Tempo instance with the Tempo Cloud REST API.
Related Atlassian article:
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