Versions Compared

Old Version 16

changes.mady.by.user Susanne Barbara Götz

Saved on

compared with

New Version Current

changes.mady.by.user Susan Wu

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.


Page Properties

Question

Why do I receive "Issue not found" error when trying log time?

Answer

It may be that the Tempo add-on (Tempo system user) is lacking the Browse Projects permission for the issue's project. This permission is required for apps like Tempo

,

to access issues and function correctly.
Please follow these steps to ensure that this is set correctly: 

  1. Navigate to Jira Settings > Issues > Permission Schemes;

  2. Add the atlassian-addons-project-access  Role to all Project permissions in all Permission schemes that are used in your Jira instance

; 

  1. .

  2. Verify if you can now log time on the issue (note that this might take some time to take effect)

title
Info

Important

The "atlassian-addons-admins" group needs to have the "Browse users and groups" permission in Jira Settings, System, Global permissions so that plugins can check the permissions a user has in JIRA.