Document toolboxDocument toolbox

To learn more about Tempo products, please visit our Help Center. For support, see our Support Portal.

Cannot see other users' worklogs on Cloud

This page is for Cloud

 

The Jira or Tempo Administrator permission does not automatically give access to view the worklogs of other users. 

Access to view the worklogs of other users can be given either on Tempo Team or on Project level.

If you only need to see the worklogs of your team, but not of all users in your instance, then you should only grant yourself the "View Worklogs" permission for the teams you need to view the time logged.  

Access to worklogs of other users on Team-Managed (former Next-Gen) projects needs to be given for each Project individually, see also Permissions needed to see other users' worklogs in Team-Managed (former Next-Gen) projects.

However, if you need to see the worklogs of all users on issues of a specific Jira project, you will need the "View all worklogs" permission for each of the JIRA projects you are viewing.

Please note that in all cases, the viewer needs to have access to the issues other users have logged time on (Browse Projects permission for the Jira project)

Cloud instances: Please bear in mind that the permission could take up to an hour to become active in JIRA, even if it looks like it has already happened.