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Tempo data storage on Cloud
Question | How do I get Tempo data on Cloud if switching to Jira-provided time tracking as the Time tracking provider? |
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Answer | On Cloud, Tempo resides in its own system, using its own database - not the same database and system as Jira. Once you have uninstalled/disabled Tempo plugins, you will not be able to access Tempo data from your Tempo instance. However, Tempo has sync'ed all the worklogs in the Jira instance with a unified username "Tempo Timesheets". These worklogs will contain only Jira-related information, and not Tempo related fields such as Accounts, work attributes, billable hours, etc. It would be best for you to get all the necessary Tempo data with Cloud REST API as a backup: Some customers will even update their Jira worklogs (using the Jira REST API) with Tempo data after they have retrieved Tempo worklogs with the Tempo Cloud REST API. |