Why do I get errors about closed periods/ timesheet when trying to log time?

Question

Why do I get errors about closed periods when trying to log time?

Answer

There are three possible reasons why you cannot log time during a specific reporting period. In each case, an error message is displayed when you try to log time from within an issue, and you will not be able to use the Log Time form in My Work:

The period has been manually closed

If your Tempo Administrator has closed the relevant period in Period Management, you cannot log time for that period. For more information about manually opening and closing timesheet periods, see Closing and opening timesheet periods manually.

A reporting period defined by a Tempo administrator has been automatically closed by the Scheduler

If the Scheduler has automatically closed the a defined period, you cannot log time. The Scheduler can be configured to automatically close periods by a Tempo Administrator. If the Scheduler has closed the period, you can ask your approver to provide you with a grace period. For more information about configuring the Scheduler, see Configuring the Scheduler for approval reminders.

Your timesheet is not in an Open status

If your timesheet status is not Open, and has a Waiting for Approval or Approved status, you will not be able to log any time during that period.

You may log time again if your team lead / approver sets your status back to Open using the Reopen/ Reject button on the Teams > Approvals page.

To reopen a timesheet after it has been closed via any of the methods above, the approver will require both the Approve Timesheets AND Manage Timesheets permissions for the employee's team.