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Server to Cloud Migration - JCMA is stuck at a percentage

This article is for Cloud.

 

Your server to cloud migration using the Jira Cloud Migration Assistant (JCMA) has got stuck at a percentage or cannot complete.

Steps

  • update all Tempo products to the latest version
    (be sure your Tempo and Jira versions are compatible

  • if it does not complete using the latest version, please contact Support

 

Contacting Support

  • specify if this is a test or production migration

  • your on-premise SEN number

  • the versions of Tempo and Jira you're currently using

  • your Atlassian cloud URL

 

If you are unable to update Tempo/Jira to compatible versions, you will need to perform the migration manually https://help.tempo.io/cloud/en/tempo-server-migration-guide/server-data-center-to-cloud-manual-migration-guide.html