Unable to install Tempo products in Cloud with an error saying: "Unfortunately, we're facing a technical issue with the partner."

This article is for Cloud.

If you encounter the error "Unfortunately, we're facing a technical issue with the partner. You can contact the partner to know more about the issue." while installing Tempo products, this may be due to data residency:

To resolve this, please follow the steps below:

Check the current Jira data residency at Jira Settings → User Management or Billing → Security → Data Residency (this requires Jira Site Admin permission) and make sure that the location of Jira products is set to the desired region and the Product Status is pinned:

Once the above steps are completed, use the three-dot option on the right side of Jira Software and make sure all Tempo products (including Tempo Base Plugin) are in the same location as Jira (screenshot of this page for Jira Software):

If you encounter any issues with data residency, please contact Atlassian Support for further assistance.

Once the location is set, you can install Tempo products.

If you still encounter the issue, please contact Tempo Support with the above screenshots.