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White/Blank page after logging into the Tempo Mobile app

Owned by Andrew Ramsay, created
Feb 20, 2024
1 min read

This article is for Cloud.

Note: for all mobile problems, first verify that you're using the latest version of the app

 

Problem

After logging into the Tempo Cloud mobile app, users receive a white/blank screen.

 

Solution

This can be caused by a corrupt tracker you have running in your instance.

To confirm if this is the problem, please try the following.

  1. (From your computer) Access your instance

  2. In the top navigation, click on Dashboards and create a new dashboard.

  3. Add the gadget “Tempo Tracker" and click Done.

  4. Check if any trackers are visible in this gadget (you might need to refresh the gadget)

  5. Delete the trackers

  6. Try the Mobile app again