To learn more about Tempo products, please visit our Help Center. For support, see our Support Portal.
Uninstall and re-install Tempo products on Data Center
Question | How do I properly uninstall and re-install Tempo? Will that cause any data loss? |
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Answer | Please note that downgrading to an earlier version of Tempo can cause data lossand should not be done without being explicitly asked to do so by Tempo Support.To uninstall, please go to JIRA Administration > Manage Apps > Manage Apps and uninstall
(if any is present). You will also need to uninstall all Tempo System Plugins:
A restart of JIRA is recommended before re-installing Tempo Plugins. Uninstalling and re-installing Tempo Plugins (same version) will not cause any data loss as this process is not touching the database where data is stored when re-installing the same version of Tempo. Please get in touch with the Tempo Support team when you are planning to downgrade to an earlier version. To re-install or upgrade a Tempo plugin, head over to each plugin's respective page in Atlassian Marketplace to download the version corresponding to your Jira version: Then click "Upload app" and choose the downloaded installer file to install it. |