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User is unable to load My Work page

Question

Some of our employees are unable to view any pages in Tempo.

Answer

If there are only a few people not able to view Tempo, you might want to check if they have Tempo Timesheets Access permission.

To check on this permission go to:

On Cloud: Jira Settings > System > Global Permissions > Tempo Timesheets Access.

On Data Center: Jira Administration > System > Global Permissions > Tempo Timesheets Access.

If these users are not part of a group that has the Tempo Timesheets Access permission, you'll need to add them to the group.



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