Changing Account information impact on work items/worklogs

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Changing Account information impact on work items/worklogs

Question

If we delete/change the Accounts information, will the work items that were created with the current Accounts information stay as-is, after the changes are made?

Answer

If the Account's name is changed, the new name should reflect on the work item and/or work attributes it is associated to. If an account is deleted, the information regarding that Account - in the work items and worklogs - will be removed. If you need to preserve historical data, we suggest to archive the Account instead of deleting it.