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Troubleshooting - Timesheets Cloud
- API requests error or limitations
- 3rd party contractors unable to login Tempo
- Some Tempo content does not show when Kaspersky is being used (in some cases "invalid date" is seen in date picker so that users are not able to log work / log time)
- Worklog of users not visible
- Epic Link field is missing in RawData exports on Cloud
- Japanese, Chinese, or Korean content is not displayed properly in the Logged time report export
- Why can't I delete a workload scheme?
- Unable to download Tempo Timesheet Report
- Why can't I see any results in a report when filtered by issue?
- I am unable to see project report not created by me
- Worklogs don't appear related to Epic if logged on subtasks
- Username does not appear in the export anymore, why is that?
- Unable to install Tempo products in Cloud with an error saying: "Unfortunately, we're facing a technical issue with the partner."
- Account report does not show any data
- Selecting an Account in work item view is slow
- Chrome loading MyWork error: net::ERR_CERT_COMMON_NAME_INVALID
- User is unable to load My Work page
- Logged time on sub-tasks not always properly rolling up to parent Epic
- Error message: "The user does not have permission to log work on destination space."
- No worklogs in Tempo after external work items import (Cloud)
- Cannot see existing worklogs after importing
- I have the View All Worklogs permission but cannot see other users worklogs
- Why do I get errors about closed periods/ timesheet when trying to log time?
- Users are still able to log / edit work when their timesheets are already submitted
- Supervisor/ Team lead cannot edit timesheet when Grace period is given to team member
- The Approval Button is Missing in Teams Timesheets (Cloud)
- Why do I receive an "Issue not found" error when trying to log time?
- Users not appearing in the Tempo user search
- Cannot add user to a Tempo Team
- Tempo page does not load or showing "something went wrong. sorry."
- Worklogs are being created when the period is closed
- Issue Security Level - issue not found
- Why can't I add the Tempo log time button to the issue's transition screen?
- Error! Worklog limit has been exceeded
- Events from my external calendar are not synched to Tempo
- Tempo Timesheets is not loading and a "Something's gone wrong" error can be seen
- Tempo Welcome or "Complete your profile" pop up
- Can't delete a Tempo Account from the Space settings
- The Remaining time is wrong
- Receiving an error when attempting to use Tempo
- Error messages when attempting to log time in My Work
- We're not receiving emails notifications
- Remaining estimate does not update after logging time cloud
- Common errors working with Tempo
- Use JQL filter does not return expected issues
- The team timesheet does not show all the hours
- Tempo is down
- The users name displayed in Tempo does not match the one shown in Jira.
- Can I retrieve the worklogs from a deleted work item
- The Tempo team is not inherited from the parent issue when a subtask is created.
- Copying data to a Sandbox environment
- Discrepancy between Tempo and Jira worklogs
- Tempo data is missing during a period for certain user
- Users are showing as inactive in Tempo
- Tempo app user has been updating Tempo Team and Account field value from all tickets
- Approved hours do not match the hours in the report
- Automate time logging
- Remaining time not updating
- What happens with my data if uninstall Tempo
- License per user
- Events in the Calendar are not showing
- Past worklogs in the Worklogs tab are being missed
- Time logged on sub-tasks is not rolling up to the Epic
- Office 365: Failed to get user from Microsoft
- Jira automation is not working
- Can't see the worklogs on Tempo side
- Cannot add users to a team
- Cannot create a new Tempo account
- Missing Approvals tab
- Missing Timesheets tab
- API integration is not working
- Pending cancellation
- New users can't access Timesheets
- Permissions are not applied
- Time logged automatically
- Difference between JQL in Jira and Tempo
- There is no leader to be selected when creating an account
- Tempo account custom field
- Tempo team custom field on the Jira side
- There is no leader to be selected when creating a team
- Calendar integration not working
- Error “NO TEAM EXISTS, OR YOU DO NOT HAVE VISIBILITY TO TEAMS.”
- *.pstmrk.it domain
- Users are not receiving email notifications
- Can't delete/remove an Account
- JQL filter is not working anymore
- OAuth token doesn't work
- Tempo right sidebar is not appearing