/
Receiving an error when attempting to use Tempo

To learn more about Tempo products, please visit our Help Center. For support, see our Support Portal.

Receiving an error when attempting to use Tempo

Problem

We get a blank page when trying to access Tempo, and in the Work item view, there is an error on the Tempo panel: “We’re having trouble connecting to Tempo. Try contacting the developer for support.”

image (8).png

Solution

This can often be related to missing permissions.

If the issue persists after confirming the permission, please help us with the following details so we can investigate:

  1. The name or accountId of an affected user

  2. Does this happen in other browsers or in an incognito/private window?

  3. Check if the user has any third-party browser extensions, such as ad blockers, enabled. If so, temporarily disable them and try again.

  4. Can this be reproduced when connected to a different network?

    1. Tempo may need to be whitelisted on the network: Tempo Cloud Whitelist

  5. Whether the issue can be reproduced on a different workstation