Common errors working with Tempo

Problem

Tempo is not working, or you receive intermittent error messages trying to access the product, log time, or run reports.

These include,

Something went wrong
Something’s gone wrong
Something went wrong on our end
Oops, something went wrong!
Opps, you found a dead link.
We are having trouble connecting to Tempo
Unfortunately, we’re unable to process your request. Please retry again in some time.
We can't find the page you're looking for

These are pretty generic errors that, on their own, don’t give enough information for us to provide a clear solution.

Possible reasons

Your Tempo license has expired
- Have your Admin verify the license
There is a 3rd party browser extension interfering (Adblock, Ublock, etc)
- Disable all extensions and try again.
You’re missing the Tempo Timesheet Access Global permission
- Verify the permission Jira settings > System > Global permissions
You tried to access timesheet approvals through an email link
- You need to be already logged into Jira before opening the link
Possible outage or performance degradation
- Verify if there is an active incident on our status page https://status.tempo.io/

If neither of those reasons appears to be the problem, please open a support ticket with the following information:

Does this happen in another browser or in an incognito/private window?
Are other users receiving the same error?
Can the issue be reproduced when connected to a different network?
Can the issue be reproduced on a different workstation?
Are you trying to access Tempo through a VPN or behind a firewall? If so, could they test accessing it without the VPN/firewall and confirm if the issue persists?
A full page screenshot with the error message (that shows the address bar and logged-in user)
A HAR and a Log file reproducing the error Creating HAR and Log files for support

In addition, please also ensure that Tempo is whitelisted on your network: Please see: Tempo Cloud Whitelist