Resolving unaccounted hours

Logged hours that cannot be associated with an account category type (for example, the Billable type or the Capitalized type) are said to be unaccounted for. Unaccounted hours are not correctly reported in the Utilization report or in the Revenue report.

Tutorial

Unaccounted hours

Viewing unaccounted hours

Required permission

One of the following permission types:

• JIRA Administrators permission
• Tempo Account Administrator

Procedure

To view a list of unaccounted hours, complete the following steps:

1. On the top menu bar, click Tempo > ACCOUNTS more.
   
   The following message about unaccounted hours might be displayed near the top of the page:
   
   
   
   If the above message is not displayed, all hours are accounted for.
   
   

2. If the above message is displayed, click Review unaccounted hours.
   
   

   Tip

   Alternatively, you can access the Unaccounted Hours page as follows: on the Accounts page, in the upper-right corner, click Manage > Unaccounted Hours.

   A list of projects and issues is displayed. Work was logged on these issues, but one of the following situations is true for each issue:

       
   
   • The issue is not associated with an account.
   • The issue is associated with an account, but the account is not linked to an account category.
   • The issue is associated with an account, and the account is linked to an account category, but the account category is not linked to an account category type.

Accounting for hours

On the Unaccounted Hours page, you can account for hours for each issue by selecting the appropriate account, account category, or account category type.

Unaccounted Hours  - click to enlarge

Related topics

• Viewing logged time by account type
• Viewing account revenue and target