Changing the Account Status - Tempo Cloud

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Changing account status requires the Tempo Account Administrator permission. Account Leads for the account can also change the status.

Accounts can have one of the following statuses: Open, Closed, or Archived.

To change the account status:

  1. Select Accounts  in the Tempo sidebar.
  2. In the Accounts view, select the account you want to view.
  3. Click the Status field, then click the drop-down arrow and select a status:
    1. Open accounts appear in reports and are displayed in the Account drop-down field in linked project issues.
    2. Closed accounts appear in reports but are not displayed in the Account drop-down field in linked project issues.
    3. Archived accounts will not appear in reports or be displayed in the Account drop-down field in linked project issues.

Account Statuses

StatusUsage
OPEN

Active Account

  • Displayed in issue view
  • Available in the Account field in linked project issues
  • Searchable in Tempo Timesheets Account Search
  • All worklogs displayed in Tempo Timesheets reports
CLOSED

Inactive Account

  • Not displayed in issue view (unless selected while status is still Open)
  • Not searchable in Tempo Timesheets Account Search
  • Not available in the Account field in linked project issues
  • All worklogs displayed in Tempo Timesheets reports
ARCHIVED

Inactive Account

  • Not displayed in issue view (unless selected while status is still Open)
  • Not searchable in Tempo Timesheets Account Search
  • Not displayed in Account field in linked project issues
  • Worklogs not displayed in Tempo Timesheets reports

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