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The Resolution Time report for Jira Server and Data Center displays the time spent per issue in unresolved and resolved statuses. For example, you can see the totals for all the combined resolved statuses for a particular issue, including number of times updated and average time.

Use the Working Time In Status setting in User Default Settings to set your working times and break times to calculate hours for this report and the Time in Status report (otherwise, all elapsed time is used).

resolution_time_server_callouts.png

Element

What is it?

What can I do with it?

A

Previous and Next icons

Click to scroll to the previous or next week.

B

Worked Hours icon

Select whether to display the daily, weekly, or monthly worked hours.

C

Details icon

Select whether to show or hide every worklog. When set to Hide, entries are grouped by issue.

D

Download icon

Click to export the report. See Exporting and Importing Time Reports.

E

Status Columns

Displays the time in all combined resolved and unresolved statuses.

F

Total per issue column

Displays the total time for all statuses, per issue row.

G

Total row

Displays the total time per status in the reporting period, as well as the overall total.

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