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As Tempo host Tempo data outside of Jira instance, there are many ways to sync Tempo data into Jira and vice versa.

A. Create worklogs in UI

  1. Worklogs created in Tempo, Tempo automatically update Jira instance with basic worklog info.

  2. Worklogs created in Jira, Tempo automatically

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  1. syncs Jira worklogs over to Tempo instance through listening to Jira webhooks.

B. Jira Import

  1. For Jira worklogs imported through Jira Import,

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  1. no webhooks are sent. The worklgos are therefore not synced on import. Tempo daily checks and syncs these Jira worklogs without webhooks.

C. Create worklogs with REST API

  1. Create worklogs with Tempo REST API, Tempo automatically

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  1. updates the Jira instance with basic worklog info.

  2. Create worklogs with Jira REST API, Tempo automatically

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  1. syncs Jira worklogs over to the Tempo

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  1. database through listening to Jira webhooks.

D. JCMA

  1. For Jira worklogs imported through JCMA (Server to Cloud Migration), the Tempo instance has daily sync for these Jira worklogs without webhooks.

E. Manual Sync

  1. Last, should you find any missing worklogs in either Jira or Tempo instance, you can always contact Tempo Support for manual sync.