This article is for Server and Data Center.
Some users receive a 500 error when they try to export a Tempo Report to PDF
The error message shows:
An error occurred during export. Threw exception org.apache.fop.apps.FOPException: .fop (Permission denied)
This problem is not a specific Tempo problem but is connected to the permissions that a user has for the .fop directory.
The problem occurs when the user that runs the Jira process does not have the correct permission in the ~/.fop directory. Normally this directory is located in the user home temporary folder.
In this case could you please make sure that the tmp folder in the Jira process user home has the correct permission setting so that the user can write in the directory (please note that the this directory is by default hidden).