When you try to import plans from a .csv file, one of the following messages might be displayed.
| Message | Explanation | Solution |
|---|---|---|
Could not read file | The source file might not be in the correct format. |
|
| Failed to create member | If the .csv file contains plans for a user who is not a member of the team in Tempo Planner, the import process should automatically add the user to the team in Tempo Planner. The error message is displayed if the import process fails to add the user to the team. This problem should not happen. | Report the problem by submitting a request to Tempo Support. |
| Import failed | You might have been logged out of JIRA before you finished the import procedure. | Try logging in to JIRA again. |
Import field type not found | This error message should not be displayed. | Report the problem by submitting a request to Tempo Support. |
Import for these type of data is unsupported | The source file might not be in the correct format. |
|
Import value is not valid | The row in the .csv file contains a value that does not meet the requirements of the value's field. | Ensure that the data in the .csv file obeys the format rules that are listed in the procedure Importing plans from a CSV file. |
No fields were mapped | In the 'Import Plans: Map Fields' window, you might not have mapped any fields from the .csv file to Tempo Planner fields. | Try repeating the import process. In the 'Import Plans: Map Fields' window, ensure that you select the Tempo Planner fields that match the fields from the .csv file, as explained in the procedure Importing plans from a CSV file. |
Team ID could not be determined | This error message should not be displayed. | Report the problem by submitting a request to Tempo Support. |
The row is missing one or more columns | The row in the .csv file contains fewer columns (fields) than the number of fields that you mapped in the 'Import Plans: Map Fields' window. |
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Unable to convert value | The field in the .csv file contains a value that cannot be converted to the expected format. | Ensure that the data in the .csv file obeys the format rules that are listed in the procedure Importing plans from a CSV file. |
Plan item not found
If you import a plan whose plan item ID does not match the ID of any existing plan items, you can associate the plan with a plan item, on the 'Plan details' sidebar.
