What happens to inactive / deleted users' timesheet data?

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Question

What happens to disabled/ deleted users timesheet data when they are removed from JIRA?

Answer

Tempo does not remove or delete the worklogs unless you actively delete the worklogs in Tempo or Jira.

Inactive users: When a user account is inactive in Jira, you will not be able to see his/her worklogs in the reports. You will need to go the Team Timesheet - Tempo Server or Viewing the Team Timesheet - Tempo Cloud and navigate to the period where the inactive user was still a member of the team with joining and leaving dates.

Workaround: A potential workaround for this would be to re-enable the account temporarily, have it added into the original teams and disable it once the reports are completed.

Deleted users: On Server/DC, when a user account is deleted in Jira and/or deleted from Tempo team, you will not be able to see his/her worklogs unless you have View all worklogs project permission. Worklogs of deleted users can be retrieved by Tempo Server/DC API with certain limits. We recommend that you export the user's worklogs before deleting the user from your Jira instance.
On Cloud, users who have the permission to view worklogs via a Tempo permission role with "Full" access, can view worklogs of all active, inactive or deleted users (see https://help.tempo.io/cloud/en/tempo-timesheets/managing-your-teams/inactive-or-deleted-jira-users-and-tempo-timesheets/tempo-permissions-and-inactive-or-deleted-jira-users.html for more information).

If you have a use case that requires this to be handled differently, we would like to hear from you. We have an idea open for this here: https://ideas.tempo.io/ideas/T-I-275

You are welcome to vote and/or comment on it with your use case in order to receive updates.