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Server to Cloud Migration - JCMA is stuck at a percentage

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Created by Andrew Ramsay, last modified by Susanne Barbara Götz on Jun 28, 2022

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This article is for Cloud.

Your server to cloud migration using the Jira Cloud Migration Assistant (JCMA) has got stuck at a percentage or cannot complete.

Steps

update all Tempo products to the latest version
(be sure your Tempo and Jira versions are /wiki/spaces/DRAFTTIMESHEETSDC/pages/268861789)
if it does not complete using the latest version, please contact Support

Contacting Support

specify if this is a test or production migration
your on-premise SEN number
the versions of Tempo and Jira you're currently using
your Atlassian cloud URL

If you are unable to update Tempo/Jira to compatible versions, you will need to perform the migration manually https://help.tempo.io/cloud/en/tempo-server-migration-guide/server-data-center-to-cloud-manual-migration-guide.html

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