Troubleshooting worklog editing

Below you find the reasons for the fact if you can´t edit own or all worklogs in Tempo Timesheets

Issue not Editable

JIRA allows administrators to define workflow states where issues can not be edited. All Issues and associated worklogs in this state can not be edited. In order to edit worklogs not editable for this reason:

• As a JIRA user
  • Try transitioning the issue to an editable status in the workflow (e.g. from Closed to Reopened).
• As a JIRA Administrator
  • Edit the JIRA workflow status and set the 'Issue.editable' property as true.
  • See information about the Users can log work on non-editable issues setting.

You lack permission to "Work On Issues"

If you have this permission for at least one project, you can access Tempo Timesheets. However, you cannot create worklogs for issues in other projects for which you do not have this permission.

• To grant this permission to users, as a JIRA Administrator, open the Project Permission Scheme for the project.
  
  • Grant the users permission to "Work On Issues" by following the steps under the title 'Adding Users, Groups or Roles to a Permission Scheme' on the following page: Managing JIRA Project Permissions.

You lack permission to "Edit Own Worklogs"

JIRA defines this project permission in order to allow JIRA administrators to manage if users can edit their own worklogs or not. In order to allow users to edit their own worklogs:

• As a JIRA Administrator open the Project Permission Scheme for the project in question
  • Grant the user in question permission to "Edit Own Worklogs" by following the steps under the title 'Adding Users, Groups or Roles to a Permission Scheme' on the following page
  • Managing JIRA Project Permissions  

You lack permission to "Edit All Worklogs"

JIRA defines this project permission in order to allow JIRA administrators to manage which users can edit all worklogs within a particular project. In order to allow users to edit all worklogs within a project:

• As a JIRA Administrator open the Project Permission Scheme for the project in question
  • Grant the user in question permission to "Edit All Worklogs" by following the steps under the title 'Adding Users, Groups or Roles to a Permission Scheme' on the following page
  • Managing JIRA Project Permissions

You lack permission to "Log Work for Others"

JIRA defines this project permission in order to allow JIRA administrators to manage which users can log work for other users within a particular project. You might be able to edit your own worklogs, but you need this permission to edit worklogs from other users. In order to allow users to edit all worklogs within a project:

• As a JIRA Administrator open the Project Permission Scheme for the project in question
  • Grant the user in question permission to "Log Work for Others" by following the steps under the title 'Adding Users, Groups or Roles to a Permission Scheme' on the following page
  • Managing JIRA Project Permissions

Week is closed 

Tempo enables Tempo administrators to automatically schedule week closure within an Open Period using the Tempo Scheduler. In order to edit worklogs currently not editable for this reason:

• As an user with Approve Timesheet permission
  • Give the user in question a Grace Period

User Timesheet is not Open

In the Timesheet Approval process if the Timesheet has already been approved or is pending approval underlying worklogs can not be edited. In order to edit worklogs currently not editable for this reason:

• As an user with the Approve Timesheet permission
  • In case of Approved Timesheets - Reopen the timesheet
  • In case of Timesheets Pending Approval - Reject the Timesheet

Period is closed

Tempo enables Tempo Administrators to control when users can Log Work on issues, e.g. is the period still open. This is configured using Period management. In order to edit worklogs currently not editable for this reason:

• As a Tempo Administrator 
  • Open the period in question from the Period management page 

Account has been closed

Tempo account administrators might close accounts that users may no longer log work to. To edit worklogs that are associated with closed accounts, do one of the following tasks:

• As a Tempo account administrator, re-open the account
• As a JIRA administrator, select the check box for the following setting on the Tempo Global configuration page: Users can log work for closed and archived accounts