Welcome to Tempo Support!

Our hours of operation are Monday through Friday, from 8am to 8pm GMT except for Canadian holidays.

We've selected documents based on frequently asked questions and troubleshooting to help you during our off hours. Please, feel free to browse the categories below:

Tempo for Cloud

F.A.Q

/wiki/spaces/KB/pages/466518235

Migration

Can I migrate from one Cloud instance to another Cloud instance?

What you need to know before you restore a Jira Cloud backup on Cloud

Prevent logging time on closed issues

Where do I find the cloud API documentation?

Tempo log time on transition screens

Is it possible to disable timesheet approval process?

Troubleshooting

Essential permissions for the Tempo plugins to work properly

View other users worklogs

I have the View All Worklogs permission and I'm still unable to see other users' worklogs

Error about closed period when trying to log time

"Issue not found" error when trying log time

Permissions needed to see other users' worklogs on Team-Managed (former Next-Gen) projects

Account report does not show any data

Approval Period Changed Between Weekly and Monthly or changed the start day of the week

Documentation

Tempo Cloud Documentation

Webinars / Video tutorials

Past Webinars

Video Tutorials

Tempo for Server and Data Center

F.A.Q

/wiki/spaces/KB/pages/466518235

Migration

Upgrade guide for Tempo

Prevent logging time on closed issues

Proactive Actions before upgrading to Jira 8

Where do I find the Tempo server API documentation?

Tempo log time on transition screens

Is it possible to disable timesheet approval process?

Troubleshooting

View other users' worklogs

Error about closed period when trying to log time

Account report does not show any data

Uninstalling and re-installing Tempo products

Tempo dropdown menu disappeared after upgrade

How to reset plugins cache in JIRA - Tempo Gadgets not loading

How to install Tempo Server 10.18.x from 10.19.x and 10.20.x

Why do I see JIRAUSERxxxx as worklog author

Documentation

Tempo for Server and Data Center Documentation

Webinars / Video tutorials

Past Webinars

Video Tutorials

Knowledge Base Articles

Self assistance outside of operation hours

Tempo for Cloud

Tempo for Server and Data Center