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Billable Accounts vs Billable Hours in Tempo Reports
This article is for Tempo for Cloud and Data Center.
Question | Why is it that all of my accounts are showing up as billable hours in the Tempo logged time report? |
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Answer | Tempo has setup all worked hours as billable by default. For those who only use Billable/non-Billable Accounts at the issue level, this "B" column in the report is not meant for you to use. This is part of the "Set Billable hours" feature for those who actually need to manage billable hours at the worklog level. So when you run Tempo Logged Time reports with Billable Accounts, you only need to show the logged hours. Even if you decided to show this "B" column, it would be the same as logged hours. As for internal issues, they are the only issues that will have no billable hours by default. On Cloud, Set billable hours is a project setting. On Server/DC, it's a global setting. For those who use both features, you will have to maintain manually the billable hours on all the worklogs with bulk action on Cloud, or edit each worklog one by one on Server/DC (bulk action is coming soon). You can check out our Best practices for tracking billable hours. https://help.tempo.io/timesheets/latest/best-practices-for-tracking-billable-hours
Also, we have YouTube videos on Billable hours: https://youtu.be/a6BjQ59i70E and on Billable Accounts https://youtu.be/OHfmhnE5714 . |
Atlassian Community Reference: https://community.atlassian.com/t5/Jira-questions/Why-is-it-that-all-of-my-accounts-are-showing-up-as-billable/qaq-p/1337243