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Error when logging time in closed issues

Owned by Flora Romero (Deactivated)
Last updated: Nov 21, 2023 by Susan Wu

This article is for Tempo for Data Center.

Question

I get an error when trying to log time in closed issues, why?

Answer

By default, when an issue is closed, the JIRA property jira.issue.editable and the value false are added to the JIRA issue status. To be able to log time in those issues, you need to go to Jira Administration > Manage Apps > in the left side menu click in "Global Configuration" and check the option "Users can log time in non-editable issues".

A few notes:

  • This property is false by default in the JIRA workflow for issues in Closed status.

  • If the check box is selected, the workflow status must have a transition to Reopened status as in the JIRA default workflow and the Reopened status needs a transition back to the Closed status. The user must also have permission to execute the reopen transition.

  • The workflow transitions can be hidden, by using the Hide Transition option in the JIRA Misc Workflow Extensions plugin, if you don't want users to reopen issues.

  • There is also an option to use the jira.permission.work.denied property as documented on this page.